Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm) Positions in this function provide local technical support to UnitedHealth Groups computer user community. Includes installations, upgrades, computing problem resolution, and diagnosis of issue severity, recovery and project implementation. Primary Responsibilities:Applies knowledge / skills to complex activities Demonstrates a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function Often acts as a technical resource to others in own function Anticipates customer needs and proactively identifies solutions Solves complex problems on own; proactively identifies new solutions to problems Plans, prioritizes, organizes and completes work to meet established objectives Answer and resolve inbound technical calls at a large corporate Help Desk, efficiently and professionally, in a fast paced call center environment Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed Follow all escalation procedures according to service level agreement Use remote control tool to assist end user when needed Provide an accurate record of each call in an incident management tracking tool Proficiency in Microsoft office products, Windows XP, Outlook, remote control tools, VPN, and Networking. Experience with documenting tickets in an incident tracking system
Required Qualifications: 2+ years of Technology Support experience 1+ year of experience with PC operating systems including Windows 7 and XP 2+ years of experience in a customer service role Executive Technical Support experience Mobile technical support experience (Android, Mac, iPad, Tablet) Remote technical support experience Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) Experience with MS Office (including Word, Excel, Outlook and PowerPoint) Call Center experience – Remedy or ServiceNow Ability to provide 24x7 executive support Ability to travel (4x year / 20%)Preferred Qualifications: Undergraduate degree or equivalent experience MCP Certification A+ Certification Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Technical Support Consultant, Executive Technical Support, tech support, Minnetonka, MN, Minnesota
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.