Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work. UnitedHealth Group is working to create the health care system of tomorrow. Already Fortune 25, we are totally focused on innovation and change. We work a little harder. We aim a little higher. We expect more from ourselves and each other. And at the end of the day, we're doing a lot of good. Through our family of businesses and a lot of inspired individuals, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed. The Dental Customer First Representative is responsible for answering incoming calls from members / providers regarding their dental insurance while ensuring a high level of customer service and maximizing productivity. Will process dental claims while not on the phone. Primary Responsibilities:Respond to complex customer calls Resolve customer service inquiries which could include: claims status and billing and payment issues Provide excellent customer service Constantly meet established productivity, schedule adherence, and quality standards Answer member calls in a professional and courteous mannerFollow up if necessary in a timely mannerAccurately process claims according to documented proceduresObtain accurate information using multiple resourcesExcellent attendance is a mustAbility to work in a production driven environmentResponsible for providing expertise and customer service support to members, customers, and / or providersDirect phone-based customer interaction to answer and resolve a wide variety of inquiriesModerate work experience within own functionSupervision / guidance is required for higher level tasksTraining time-frame is approximately five weeks and hours for training are 8:00 a.m.- 4:30 p.m.
Required Qualifications: High School Diploma / GED OR 10+ years of equivalent working experienceMust be available between the hours of 7:00 a.m. – 7:00 p.m., Monday - Friday Must be available to work overtime as business needs requireAbility to input data onto Microsoft Excel spreadsheetsAbility to navigate and create emails in Microsoft Outlook 1+ years of Customer Service experience analyzing and solving customer's problems, OR 1+ years of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties Soft Skills:Ability to multi-task, this includes ability to take incoming phone calls; when not on the phone will process claimsAbility to navigate multiple computer programs while on the phoneAbility to remain focused and productive each day though tasks may be repetitiveCareers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of healthcare. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work. Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Keywords: customer service representative, customer service, CSR, UnitedHealth Group, call center, UnitedHealthcare, health care, office, phone support, Dental Customer First Representative, Wausau, WI
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.