Welcome to one of the toughest and mostfulfilling ways to help people, including yourself. We offer the latest tools,most intensive training program in the industry and nearly limitlessopportunities for advancement. Join us and start doing your life's bestwork.(sm)Positions in this function areresponsible for providing expertise and customer service support to members,customers, and/or providers. This role will provide direct phone-based customerinteraction to answer and resolve a wide variety of inquiries. *Employees injobs labeled with SCA must support a government Service Contract Act (SCA)agreement.Primary Responsibilities: Coordinates, supervises and is accountablefor the daily/weekly/monthly activities of a team membersSets priorities for the team to ensure taskcompletion and performance goals are met, such as Quality, Adherence, ServiceLevel and AHTCoordinates work activities with othersupervisors, managers, departments, etc.Identifies and resolves operational problemsusing defined processes, expertise and judgmentProvides coaching and feedback to teammembers, including formal corrective actionConducts annual performance reviews for teammembersProvides expertise and customer servicesupport to members, customers, and/or providersWilling to work during weekends and holidaysExpert in coaching and developing peopleCoordinates, supervises and is accountablefor the daily activities of business support, technical or production team orunitImpact of work ismost often at the team level
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.