Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)The Customer Service Business Manager is responsible for providing expertise and customer service support to members, customers, and/or providers. Direct phone-based customer interaction to answer and resolve a wide variety of inquiries. Take the next step, online at: www.yourlifesbestwork.com Primary Responsibilities:Coordinate, supervise and accountable for the daily / weekly / monthly activities of team membersSet priorities for the team to ensure task completion and performance goals are metCoordinate work activities with other supervisors, managers, departments, etcIdentify and resolve operational problems using defined processes, expertise and judgmentProvide coaching and feedback to team members, including formal corrective actionConduct annual performance reviews for team membersProvide expertise and customer service support to members, customers, and/or providersManage and accountable for professional employees and/or supervisorsThis position will deal directly with all of our vendors and processing teams to include quality, dataraps, and focus on care processing. They will create day to day work flows, expectations, and be able to report on the progress of the team. This team is expected to grow to 8 employees by the end of the year who will report directly to this manager
Required Qualifications:An education level of at least an Associate's Degree3+ years of customer service experience, preferably as a supervisor, business manager or workforce manager2 years of Vendor Management experience ( coordinating events, bringing new vendors troubleshooting for vendors, handling escalations of vendors)2+ years of experience as a professional leader / supervisory role within an organizationAdvanced level of proficiency with ExcelFormer Customer Relations experience Preferred Qualifications:Undergraduate degree or higherExperience leading personnel towards the attainment of exceptional performance results1+ years of experience in a client facing roleUnderstanding of call center performance metrics and measurementsCareers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 90,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.