Position Description: Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.SMEmployees in this position include those responsible for initial Triage of members, Administrative Intake of members or managing the Admission / discharge information post-notification, and working with hospitals and the Clinical team. Function includes managing Incoming calls, managing requests for services from Providers / members, providing information on available Network services and transferring members as appropriate to Clinical staff. Also manages the Referrals process, processes Incoming and Outgoing Referrals, and Prior Authorizations. This function also includes Intake, Notification and Census roles.Primary Responsibilities:Respond to Incoming Provider and Enrollee calls.Provide excellent Customer Service to both Providers and Enrollees.Constantly meet established productivity, schedule adherence, and quality standards while maintaining good attendance.Receives Care Coordination notification cases for non-clinical assessment / intervention and provides appropriate triageProcesses out of network requests for consideration of in network level of benefits for physician specialty referrals for appropriate productsProcesses notification requirements for outpatient procedures, home health, DME, transition of care, and network gap issuesProcesses letters within DOL time framesVerifies appropriate ICD-10 and CPT coding usageCommunicates to providers and members benefit determinations within DOL time framesAssist with faxes and emails.Moderate work experience within own function.Some work is completed without established procedures.Supervision / guidance is required for higher - level tasks.Other duties as assigned by manager and / or director
Required Qualifications:High School Diploma / GED or higher 1+ years of professional experience in an office / Customer Service environment.Previous experience working with Microsoft Outlook, Word and ExcelPrevious experience working with a computer including, but not limited to, ability to learn new computer system applicationsMust be able to work Monday - Friday 8:00 AM - 5:00 PMPreferred Qualifications:Bachelor's Degree (or higher)Professional experience in an office setting using the telephone and computer as the primary instruments to perform the job duties OR Customer Service experience analyzing and solving customer's problems.Experience working within the Healthcare Industry, Hospital, Physician's Office, or Medical Clinical setting, Medical Terminology, ICD-10 and CPT codes, Medicare and / or Medicaid Services, call center environmentProfessional experience in a Clerical or Administrative support related role.Experience with Lotus Notes.Soft Skills:Must be a self - starter and able to work autonomously.Strong aptitude for working in a production driven environment.Ability to work in a fast - paced, dynamic, rapidly changing environment.Excellent oral and written communication skills.Ability to multi - task.Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that's second to none. This is no small opportunity. It's where you can do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Honolulu, HI, customer service, healthcare, ICD-10, CPT codes, Medicare and/or Medicaid Services, call center environment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.