Be a part of innovation at UnitedHealth Group!When you join us as a Business Process Analyst, we'll put you in the driver's seat on vital projects that have strategic importance to our mission of helping people live healthier lives. Yes, we share a mission that inspires. Yes, we need your organizational talents and business discipline to help fuel that mission. It's the opportunity to do your life's best work.(sm)Use your sharp business skills to assist in end-to-end business process activities by creating, controlling and improving business processes. You will create process design, project implementation, diagnose process improvement opportunities, and develop solutions. You will also provide quality reporting, analysis, audits, and develop plans and programs to support continuous quality improvement using a variety of applicable tools. You won't be any ordinary Business Analyst. Your high performance approach will power innovation, impacting the lives of millions.Watch this video to learn more about innovation at UnitedHealth Group: http://uhg.hr/1ioKXpe Positions in this function are responsible for conducting documentation needs, analysis for the business and improving business processes. Involves conducting on-going evaluations and assessments to ensure effectiveness of documentation implementing modifications as necessary. Leads process design and project implementation teams in to support continuous documentation improvement. Diagnose process improvement opportunities and develop solutions using principles of process excellence and related tools. Primary Responsibilities:Engage/collaborate with appropriate stakeholders and SMEs to identify business needs, performance goals and gaps. Demonstrate understanding of our business (organization structures, business strategies, goals and objectives, global businesses) Conduct task analysis/research to identify the specific knowledge, skills, behaviors needed to achieve desired performance levels (e.g., focus groups, observation) Gather and/or document information on stakeholders' business requirements, specifications, and/or needs(e.g., conduct intake process, ask questions, review project charter, monitor regulations, review reports) Ensure obtained data and information are accurate and relevant to meet end users' needs Identify and communicate appropriate solutions needed to address identified business issues and needs (e.g., training, coaching, policy changes, system changes, process/procedure changes, compliance issues, documentation issues, incentive issues, leadership issues, organization structure) Communicate any identified defects with relevant stakeholders (e.g., project managers, business partners, IT) and/or facilitate appropriate adjustments Summarize and communicate proposed solutions with the appropriate audiences in a manner tailored to their understanding, level or experience Adhere to applicable internal and external communication standards established for the business (e.g., internal style guides, communication industry standards, company branding) Determine project goal/milestones based on identified business needs/timelines, and obtain appropriate approvals (e.g., go/no go decisions, check points) Obtain stakeholder and SME approval/sign-off of documentation materials (following review cycles) and make needed revisions based on stakeholder feedback Publish, test, and upload files to the appropriate locations (knowledge library, SharePoint) Provide operational instruction and guidance to business partners impacted by business process solutions (e.g., procedure; system; application) Respond to on-going feedback from trainers, and make appropriate adjustments to documentation deliverables. Identify and incorporate needed changes to knowledge management solutions (e.g., processes, procedures, materials, techniques, curricula) based on measurement/evaluation results. Identify opportunities to streamline, simplify and improve client experience Collaborate with stakeholders (e.g., senior leadership, end user) to ensure consistent use of knowledge library across functions and teams Utilize stakeholder (e.g., senior leadership, end users) feedback and/or process performance to identify potential continuous improvement opportunities
Required Qualifications:3+ years of experience with documenting processes and practices, while effectively prioritizing multiple tasks, priorities, projects, and deadlines. Effective communication (verbal and written) and presentation skills with the ability to communicate to a variety of levels within the organization including leadership Undergraduate Degree or equivalent / related experience Technical Knowledge of Microsoft Office Products Content Management systems e.g., SharePointOther Skills / Experience Exceptional communication skills and facility in working with Leadership Project Management Six Sigma / LEAN Listen Actively Speak and write clearly Act as a Team Player and Collaborate with others Expected Travel 20-30%Preferred Qualifications:Prior experience in large, multi-function and cross geographic organizations is preferredCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) For more information on our Internal Job Posting Policy, click here. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Business Process & TQM, Business Operations, Optum, King of Prussia, PA, Pennsylvania
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.