Welcometo one of the toughest and most fulfilling ways to help people, includingyourself. We offer the latest tools, most intensive training program in theindustry and nearly limitless opportunities for advancement. Join us and startdoing your life's best work.(sm)The Workforce Supervisor is responsible for allscheduling, call volume monitoring, and adjusting. They are also responsiblefor determining and communicating work schedules and resources for various callqueues. You will work with site leaders to ensure adequate staff, contingencyplans and workflow monitoring.Primary Responsibilities:Use workforce management software and call volume history to help manageintra-day staffing levels and to determine the most effective methods forstaffing adjustmentsUtilize call center tools to observe agents actual state compared to agentsscheduled stateManage real-time inbound call traffic to help ensure that service levels aremetGain an understanding of the technical and business solutions: optimizedschedules, forecasts and other tools and present them to managementPrepare and maintain reports, dashboards and monthly packagesGain familiarity with analysis and ensure consistent methodologies are followedto maintain qualitySupport the preparation of ad hoc analysis that enables strong understanding ofthe businessProvide training on report, dashboard and package development to team membersand management as neededPlanning, Forecasting, Scheduling, Team Management, RTA, ReportingCoordinates, supervises and is accountable for the daily activities of businesssupport, technical or production team or unitImpact of work is most often at the team level
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.