As a trusted member of our customer serviceteam at Optum, part of the UnitedHealth Group family of businesses, your abilityto listen, understand, research solutions and solve problems will drivepositive health outcomes for our members and providers. Whether they'reconfused or frustrated or simply curious, your skills and patience will helpyou win the day and a lot of gratitude. We'll support you with the latesttools, advanced, continuous training and the combined strength of a highcaliber team. You'll discover a wealth of pathways for professional growthwithin Customer Service and across our global company. Learn more about whythis is the place to do your life's best work.(sm)To learneven more about this position, hear from other Customer Service Advocates.Click here to watch a short video about the job: http://uhg.hr/customerserviceadvocate1 (Note: these videos are labeled with our internal jobtitle of Health Advisor)Primary Responsibilities:Handles inbound and outbound calls,provides outstanding customer service, and ensures that customer service goalsare metCommunicate with members, providers,clinic staff and co - workers Administers schedule additions,changes, or inquiries in the appropriate database within requiredtimeframe Maintains strict member and companyconfidentiality Performs other related duties asassigned
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.