Through UnitedHealth Group's family of businesses, we're building a high-performance health care system that works better for more people in more ways than ever. Now we're looking to reinforce our team with people who are decisive, brilliant and built for speed.Optum offers the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Health care isn't just changing. It's growing more complex every day. Because of this, hospitals and health care organizations continue to adapt, and we are a vital part of its evolution. If you're looking for a better place to use your passion, your ideas and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)In the role of Supervisor, Medical Collections, you will lead a team that is responsible for contacting and consulting with patients of family members regarding the payment of medical bills. Your role will include the selection and hiring of new team members, training of your team and insuring that all policies and procedures are being followed correctly. Balancing both customer and employee needs along with recovering payments is the key to being a successful supervisor/manager in this division.Primary Responsibilities:Coordinate, supervise and accountable for the daily/weekly/monthly activities of the teamSet priorities for the team to ensure task completion and performance goals for the team are achievedCoordinate work activities of team with other supervisors, managers, and departmentsProvide regular coaching and feedback to team members, including formal corrective action when needed as well as completing annual performance reviews Identify and resolve operational problems using defined processes, expertise, and judgmentProvide expertise and support for escalated calls and/or situations from both internal and external customers as neededConsistently provide practical/relevant recommendations for improvements to process or practices and participates in the implementationParticipate in the recruitment, training and staffing functions for the department to ensure the timely hiring of qualified new employees, that all employees are properly trained in all aspects of their roles and that staffing levels are adequate to meet the business demand
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.