Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Senior Service Account Managers are responsible for first-level response and resolution of escalated issues with external and internal customers.Primary Responsibilities:Manage overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membershipProvide expertise and customer service support to members, customers, and/or providersIdentify and resolves operational problems using defined processes, expertise and judgmentInvestigate claim and/or customer service issues as identified and communicate resolution to customers
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.