Welcome to one of the toughest and most fulfilling ways to help people, including yourself. We offer the latest tools, most intensive training program in the industry and nearly limitless opportunities for advancement. Join us and start doing your life's best work.(sm)Responsibilities for this position are to:- Coordinates, supervises and is accountable for the daily/weekly/monthly activities of a team members- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT - Coordinates work activities with other supervisors, managers, departments, etc.- Identifies and resolves operational problems using defined processes, expertise and judgment - Provides coaching and feedback to team members, including formal corrective action - Conducts annual performance reviews for team members - Provides expertise and customer service support to members, customers, and/or providers
Qualifications:- 2 years minimum experience as a supervisor- At least 3rd year college undergraduate- Prior stable work experience - Basic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications - Ability to navigate a computer while on the phone- Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product - Ability to remain focused and productive each day though tasks may be repetitivePhysical Requirements and Work Environment:- Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer - Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activityTechnology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.