UnitedHealth Group is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm) This leadership position will proactively drive and maintain the overall health of technology solutions for our external clients. This includes the end-to-end technology stack, such as in-house and vended applications, middle tier, and infrastructure layers. You will partner to ensure technology solutions are built and deployed to withstand production as well as ensuring the technology is running smoothly at all times. You will drive quality results through a direct team as well as strong collaboration with the rest of the technology organization. Primary Responsibilities:Leads development operations culture with a strong sense of urgency to prevent and resolve issues in a 24 x 7 production environment Represents development operations on all engagements Documents repeatable development operations processes aligned with industry ITIL processes Drives resolution to complex issues by doing a thorough analysis of root cause and impact of the defect Proactively searches for patterns to issues and develops mechanisms to permanently resolve early in the development lifecycle Monitors process and technology changes that impact development operations, communicates operation information to development staff and raise production support concerns to appropriate teams Ensures timely, regular, and consistent communication to all impacted parties, such as change calendars, outage notices, trend reports, and action plans Establishes, manages, and meets/exceeds defined internal and external service level agreements Management/Leadership, including the following: Provides strong vision, strategy, and direction for development operations Develops and manages team to ensure operations plans, policies, procedures, and transition/migration plans are consistent and followed consistently Permeates a culture of can-do attitudes, sense of urgency, quality, and recognition commensurate with a production support environment Proactively maintains and communicates relevant technology information to leaders and stakeholders Handles personnel situations directly, using appropriate discretion, HR advice, and respect for the individual Effectively cultivates and maintains relationships to manage execution in a matrix organization using influence to drive behavior and results Manages/implements financial and resourcing processes to ensure optimal efficient/effective/productive use of technology and resources Insures proper functionality and implementation of applicable technology systems/processes Demonstrates understanding of application architecture and the inter-workings of the overall solution Ensures technical compliance with applicable operating environments Ensures that the deployment process is fully documented and compliant with all operational requirements for the application/system Communicates and ensures full understanding of application/system changes to applicable groups, in order to facilitate ongoing application stability Provides ongoing expertise to operational support groups (e.g., Systems Support) in order to address identified application problems/issues, as requested Triages defects identified by operational support groups (e.g., Systems Support) for remediation and inclusion in future application/system releases Ensures that operational documentation is updated to include system maintenance/update changes Ensures that system maintenance/updates adhere to security standards Manage/ensure compliance with applicable IT processes/procedures/frameworks (e.g., ITIL, UDP, RSA, PPM) Ensure compliance with established laws/regulations//requirements (e.g., HIPAA, SOX, ARRA, regulatory, PHI, PII)
Required Qualifications:2+ years of project management experience on a State Integrated Eligibility system 5+ years of system analysis experience, including design, development, and implementation on a State Integrated Eligibility system Bachelor's Degree Willingness and ability to travel up to 100%Preferred Qualifications:8+ years of experience managing all or part of the system development lifecycle 8+ years of experience working with mainframe or distributed (J2EE, .NET) technologies Healthcare insurance experience in the commercial or government (Medicaid/CHIP/Medicare) insurance sector An understanding of various health insurance functional areas e.g., eligibility, enrollment, benefits/plans, claims, EDI,etc. ITIL certification in change, incident and problem management PMP certification Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Charleston, WV, West Virginia
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.