- Coordinate, supervise and is accountable for the daily/weekly/monthly activities of a team members- Sets priorities for the team to ensure task completion and performance goals are met, such as Quality, Adherence, Service Level and AHT - Coordinate work activities with other supervisors, managers, departments, etc. Identify and resolve operational problems using defined processes, expertise and judgment- Provide coaching and feedback to team members, including formal corrective action - Conduct regular performance reviews for team members Provide expertise and customer service support to members, customers, and/or providers - Direct phone-based customer interaction to answer and resolve a wide variety of inquiries.- Assists with other ad hoc responsibilities deemed necessary by his/her supervisors.Job Scope and Guidelines:- Require minimal assistance with standard and non-standard requests.- Work with supervisor to solve more complex problems.- Abide by and perform to the best of abilities and all function, duties and responsibilities to be assigned by the Company in due course.- Comply with the orders and instructions given from time to time by the Company through its authorized representatives.- Shall not disclose any confidential information in respect of the affairs of the Company to any unauthorized representatives.- Perform any other administrative or non-administrative duties as assigned by any representative of the Company from time to time either through direct written order or by oral assignment.- Participate in coding meetings and education conferences to maintain coding skills and accuracy. - Demonstrate willingness and flexibility in working additional hours or changing hours. Consistently demonstrate time awareness: strive to meet deadlines; reduce non-essential interruptions to an absolute minimum. - Demonstrate thorough understanding on how position impacts the project / hospital and organization.- Exceed customer expectations. Proactively identify and respond to the different needs of customers. Soft Skills: -Strong analytical and research skills -Expertise in reading a medical record -Coding proficiency (ICD, CPT etc) -Computer proficiency in operating Microsoft Office Applications -Ability to learn new and complex computer system applications -Ability to multitask and prioritize -Ability to communicate effectively. -Make a positive first impression and present a professional appearance -Demonstrate a positive attitude and strong work ethic -Offers to help fellow employees whenever possible -Takes ownership of problems; demonstrates pride in one's job and the organization -Self-directed, highly motivated, pleasant, cooperative, assertive yet compassionate -Demonstrates a good rapport and works to establish cooperative working relationships with all members of the team. - Must have demonstrated experience and ability to develop processes and suggest improvements to make more efficient / scalable. - Strong attention to detail
Education Background Graduate and Board-passer (one-time take) of any Allied Medical Profession (Nurse, Physical/Occupational/Speech Therapist, Medical Technologist, etc.) with minimum 1 year of clinical/hospital experience AAPC or AHIMA Certified or any equivalent coding certification Minimum 1 year Medical Coding experience preferred Minimum 1 year of experience as a supervisor Claims Processing experience in a BPO/HMO setting is a plus.Technology Careers with Optum. Information and technology have amazing power to transform the health care industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.