Don't wait to apply. We have training classesstarting soon that are designed to set you up for success! You want more challenge. You want more opportunity. Even more, you want thechance to make an impact the lives of others. We want more people like you.When you join us as a Customer Service Advocate for Optum, part of theUnitedHealth Group family of businesses, you'll have the opportunity to make adifference in the lives of our health plan members each day as they look to youas their trusted advisor and advocate. You'll be empowered to compassionatelydeliver an exceptional experience to between 50 to 70 callers per day? Alwaysremembering that there is a real person on the other end of the phone who islooking for help, guidance, and support. You'll help them make informeddecisions about their care services by answering their questions, resolvingtheir issues or helping them enroll in and/or select a health plan. You'll dothis by developing and maintaining a productive relationship and interactionwith all callers, while providing personalized, and consultative education andinformation. Here, you'll join us on a mission to deliver the best customerservice in the health care industry. Period. Your compassion and customerservice expertise combined with our support, training and development willensure your success. This is no small opportunity. This is where you can bringyour compassion for others while doing your life's best work.(sm)To learn even more about this position, hear from otherCustomer Service Advocates. Click here to watch a short video about the job:http://uhg.hr/customerserviceadvocate1 (Note: these videos are labeled with ourinternal job title of Health Advisor)PrimaryResponsibilities: Respond to and resolve on the first call, customer service inquires and issuesby identifying the topic and type of assistance the caller needs such asbenefits, eligibility and claims, financial spending accounts andcorrespondenceHelp guide and educate customers about the fundamentals and benefits ofconsumer-driven health care topics to include managing their health andwell-being by selecting the best benefit plan options, maximizing the value oftheir health plan benefits and choosing a quality care providerIntervene with care providers (doctor's offices) on behalf of the customer toassist with appointment scheduling or connections with internal specialists forassistance when neededAssist customers in navigating myuhc.com and other UnitedHealth Group websitesand encourage and reassure them to become self-sufficientOwn problem through to resolution on behalf of the customer in real time orthrough comprehensive and timely follow-up with the memberResearch complex issues across multiple databases and work with supportresources to resolve customer issues and/or partner with others to resolveescalated issuesProvide education and status on previously submitted pre-authorizations orSomework is completed without established proceduresBasic tasks are completed without review by othersSupervision/guidance is required for higher level taskspre-determination requestsMeet the performance goals established for the position in the areas of:efficiency, call quality, customer satisfaction, first call resolution andattendance
Qualificações Necessárias:Experiência Oracle RAC 11g do ponto de vista do desenvolvimento (banco de dados e aplicação), PL / SQL, Solaris, etc. Capacidade de analisar o código ETL existente em PL / SQL e script shell e determinar impactos e remediação. Capacidade de analisar esquema de banco de dados existente DDL / layout de instância e determinar os impactos que migram para o novo ambiente de esquema / instância de destino. Forte experiência em ferramentas ETL da InformaticaEducação: Graduação em Ciência da Computação, Engenharia de Software, ou áreas relacionadas. Desejável especialização ou cursos de extensão em TI. Conhecimento do idioma Inglês é um diferencial.Palavras Chave: Analista de Governança de Dados Senior, TI, Tecnologia da Informação, Inglês, Oracle PL, SQL, SAP, MS SQL, MySQL, XML, BO, São Paulo, SP
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.