As a trusted member of our customer service team at Optum, part of the UnitedHealth Group family of businesses, your ability to listen, understand, research solutions and solve problems will drive positive health outcomes for our members and providers. Whether they're confused or frustrated or simply curious, your skills and patience will help you win the day and a lot of gratitude. We'll support you with the latest tools, advanced, continuous training and the combined strength of a high caliber team. You'll discover a wealth of pathways for professional growth within Customer Service and across our global company. Learn more about why this is the place to do your life's best work.(sm)Primary Responsibilities:Handles inbound and outbound calls, provides outstanding customer service, and ensures that customer service goals are metCommunicate with members, providers, clinic staff and co - workersAdministers schedule additions, changes, or inquiries in the appropriate database within required timeframesMaintains strict member and company confidentialityPerforms other related duties as assigned
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.