Doing your best. That's what we want you to do in this role. Even if you don't have experience, we provide the training and support for you to start your career as a Customer Services Advocate. Apply today - training classes start soon!Primary Responsibilities:Focus on resolving issues on the first call, navigate through the appropriate computer system(s) to identify the current status of the issue and provide appropriate response to customer Deliver all information and questions in a positive, conversational and compassionate manner to facilitate developing a relationship with the provider or member, while providing the best customer service experience possibleMaintains strict member and company confidentiality Performs other related duties as assigned
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.