We have an opening for a Full-Time Senior Director of Operations! This is a remote position in New England with the ideal candidate being based in the state of Massachusetts.
Premise Health is a leading worksite health and patient engagement company dedicated to improving the cost and quality of employee healthcare. We believe healthcare should be about helping people get, stay and be well. That's our mission and it's the foundation of everything we do. With more than 40 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation's leading employers, including a significant number of the Fortune 1000.
Summary: Oversees and directs the operations management of multiple and or complex employer worksites including health wellness and fitness related services within a geographic area. Is a subject matter expert and provides expertise managing or mentoring Directors, Operations.
Serves as main client contact on strategic integration and expansion opportunities, maintaining strategic focus on client satisfaction and value added strategies and demonstrates the ability to proactively identify client needs related to healthcare trends.
Identifies processes to improve overall performance of health centers and defines innovative measurements of performance standards to integrate corporate strategies.
Demonstrates strong business acumen and knowledge of staffing, capacity, ROI, budget, margins, service and product offerings, to implement and drive strategic and relevant operational outcomes.
Strategically identifies and solves complex problems effectively with an emphasis on developing proactive approaches utilizing internal (corporate and regional) support.
Identifies and requests participation from corporate departments in strategic meetings as client needs dictate.
Owns client/site meetings, committees, and task forces to support strategic initiatives and goals.
Operational lead on implementations then hands-off to Director, Operations post-go-live.
Coordinates and productively facilitates communication across remote sites and effectively navigates through multilayer client relationships (vendors, consultants, etc).
Demonstrates the ability to effectively manage complex multiple lines of service and clients.
Provides effective leadership, coaching, and mentoring at the site and Director of Client Operations level.
Establishes regular communication across Director, Operations team to ensure effective cascade of information.
Builds talent to proactively manage different LOS before LOS is needed.
Participates in sales process.
Escalation point for clients.
Consults with Medical, Legal or Compliance departments regarding regulations, practices act, practice law, certification requirements etc.
May be asked to complete ad hoc projects.
Oversees the indirect management of up to 50 remote centers with multiple lines of service.
Indirectly manages the relationship of up to 25 clients.
Manages a portfolio of $8-30M in Gross Annual RevenueManages (direct and indirect) up to 20-100 FTEs.
Bachelor's degree in a related field or equivalent work experience
10+ years'experience in a business environment or related industry, managing others.
Experience managing remote teamsHealthcare experience managing in a medical, pharmacy, fitness or other similar environment preferred.
Experience in an Operations function desired.
Demonstrated experience with medical information management systems preferred.
Knowledge and Skills:
Demonstrated process or efficiency management.
Strong Excel, PowerPoint, Word and Outlook skills required
Excellent written, verbal and presentation skills required
Excellent demonstrated follow up skills & attention to detail
Demonstrated ability to identify strategic opportunities and operationalize processes to drive outcomes
Ability to work both independently and as a team member
Ability to interact at all levels of the organization (both internal and external)
Strong relationship building skills
Demonstrated excellent leadership skills including the ability to mentor and develop others
Proven ability to adapt and manage change
Knowledge of Workers'Compensation, Medicare and/or clinical standards of practice preferred.
Prior budget and P&L responsibility desired.
If you want to join a team of knowledgeable, compassionate, like-minded healthcare professionals, join Premise Health for an unlimited opportunity with the company that is changing the face and the place of the healthcare industry as we know it.
Premise Health is a leading worksite health company dedicated to improving the cost and quality of employee healthcare. With 85 years of experience, Premise Health manages more than 500 worksite-based health and wellness centers across the country. The company serves more than 200 of the nation’s leading employers, including a significant number of the Fortune 1000. Our mission is to engage employ...ees and their families in meaningful ways that change behavior and improve health, so they and their employers can be at their best every day. Premise’ goal is to transform worksite health to improve patient, provider and client experiences.