Position Description:Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company - where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our Service Centers, improve our Service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum - a growing part of our family of companies that make UnitedHealth Group a Fortune 14 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions, and treatments; helping them to navigate the system, finance their Healthcare needs, and stay on track with their Health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation, and Performance.Employees in this position will work as an extension of medical practices by making appointments, addressing general inquiries, and making referrals. The ideal candidate for this role is one who enjoys continually adapting to a fast - paced, team - oriented, and goal driven work environment. You must be a strong communicator, respectful and professional in your consumer - facing demeanor, and be an attentive listener in order to resolve consumer issues effectively and efficiently. Excellent communication and organizational skills are essential in order to successfully communicate with a diverse consumer population and team. You will be required to handle multiple tasks while demonstrating independent thinking and problem - solving skills.Primary Responsibilities:Answer inbound calls from patients and providers regarding appointments and general inquiriesRefer calls to nurse triage team according to protocolsTrack appointments and document information completely, timely, and accuratelyMake outbound calls to remind patients of appointments or to coordinate resolution of care opportunities with patients, providers, and pharmacies.Demonstrate sensitivity to issues and show proactive behavior in addressing customer needsEscalate transactions when defined by protocols. Demonstrate active listening and empathy in all interactions. Demonstrate effective communication through proper tone, pace, volume, grammar, and pronunciation. Demonstrate courtesy in each interaction Control the interaction to ensure each of the consumers inquiry is handled completely and efficiently. Meets key performance goals established including quality and attendance. Maintain confidentiality and adhere to HIPAA requirements.Other duties, as assigned.Must have good attendance record
Required Qualifications:High School Diploma / GED1+ years of telephonic customer service experience, handling moderate to complex transactions1+ years of healthcare experience, including familiarity with medical terminologyMust be able to navigate a PC and open applicationsBasic knowledge of Microsoft ExcelPreferred Qualifications:Experience working in a physician, provider, and / or medical officePrevious experience in EMR (Electronic Medical Records)Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.SMDiversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UHG, Farmington, CT, nursing, clinical, medicine, medical assistant, registration
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.