Better Care for Patients in Crisis |
American Association for Emergency Psychiatry President Leslie Zun, M.D., talks about meeting psychiatric needs in the emergency department.
Burnout Among Hospitalists |
One cause of burnout among hospitalists is an ever-expanding list of responsibilities.
Position Description: Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up. This opportunity is with one of our most exciting business areas: Optum –a growing part of our family of companies that make UnitedHealth Group a Fortune 17 leader. Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance. Our Customer Service teams have a serious responsibility to make every contact informative, productive, positive, and memorable for what it says about how much we care. Employees in this position will work as an extension of the local Provider Care teams by aligning to geographical regions and clinics that care for a high volume of Medical & Retirement membership, as well as coordinating all facets of patients needs. Primary Responsibilities:Review all member charts prior to a physician appointment and create alerts/triggers to highlight Star opportunities for the Provider.Partner with the Practice's Administrative and Clinical staff while managing patient appointments and data between visits.Assist members in navigating their network of Providers by assisting with follow-up and Specialist appointments as needed. Assist with Program Eligibility verifications.Appropriate Referrals to Case Management staff.Interact with patients via telephone; Scheduling appointments.Perform Data collection, Data Entry and Quality monitoring activities, as applicable.Document case information completely, accurately, and in a timely manner.Demonstrate sensitivity to issues and show proactive behavior in addressing customer needs.Provide ongoing support and education to team members.Optimize customer satisfaction, and positively impact productivity.Will not conduct any evaluation or interpretation of Clinical data and will be supervised by Licensed and / or Certified staff.Adhere to corporate requirements related to industry regulations / responsibilities.Maintain confidentiality and adhere to HIPAA requirements.Other duties, as assigned.
Required Qualifications:High School Diploma / GED or higher.25% or more Travel, depending on business needs.2+ years of Telephonic Customer Service experience.1+ years of a Healthcare background with Medical Terminology familiarity of Clinical issues.1+ years of working experience with Microsoft Word and Excel.1+ years of knowledge of HIPAA Compliance requirements.Access to reliable transportation that will enable you to travel to client and/or patient sites within a designated areaStrong Data Entry skills, with a Typing speed of at least 45-50 WPM.Preferred Qualifications:Experience working in a Physician, Provider, and / or Medical Office.Electronic Medical Records knowledge and experience.Careers with OptumInsight. Information and technology have amazing power to transform the Healthcare industry and improve people's lives. This is where it's happening. This is where you'll help solve the problems that have never been solved. We're freeing information so it can be used safely and securely wherever it's needed. We're creating the very best ideas that can most easily be put into action to help our clients improve the quality of care and lower costs for millions. This is where the best and the brightest work together to make positive change a reality. This is the place to do your life's best work.SM Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: UnitedHealth Group, Optum, Healthcare, medical records, Telephonic Customer Service, Medical Terminology, Word, Excel, HIPAA Compliance
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.