No industry is moving faster than health care. And no organization is better positioned to lead health care forward. We need attention to every detail with an eye for the points no one has considered. The rewards for performance are significant. You'll help improve the health of millions. And you'll do your life's best work.(sm) Are you a subject matter expert using Six Sigma methodology to deliver outstanding results? Would you enjoy working in a culture that values integrity, compassion, relationships, innovation and performance? Assist us with strategic initiatives crossing business teams and operating groups as a Six Sigma Black Belt by championing the development and implementation of continuous quality improvement projects as part of our Continuous Process Improvement team.Position Description:Work with a team to provide end to end continuous quality improvement. Use pertinent data and facts to identify and solve a range of problems within area of expertise.Investigate non-standard requests and problems, with some assistance from others.Work within a specific knowledge area.Prioritize and organize own work to meet deadlines.Provide explanations and information to others on topics within area of expertise.Assess and interpret customer needs and requirements.Identify solutions to non-standard requests and problems.Work with minimal guidanceTranslate concepts into practice.Act as a resource for others with less experience.Consult and work with management in identifying process improvement opportunitiesQuantify quality results and trends and implement actionable improvements for the organizationChampion coordination and collaboration in all project, quality and implementation activitiesInteract with internal business units to expand quality discipline in all functional areas of the department.Participate in the design, development, implementation and monitoring of quality programsServe as a catalyst for change- Certified LSS Black Belt preferred- Expertise in Customer Service / Contact Center operations would be an added advantage- Experience in Provider / Member Call operations would be an added advantage
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.