Position Description:Energize your career with one of Healthcare's fastest growing companies. You dream of a great career with a great company – where you can make an impact and help people. We dream of giving you the opportunity to do just this. And with the incredible growth of our business, it's a dream that definitely can come true. Already one of the world's leading Healthcare companies, UnitedHealth Group is restlessly pursuing new ways to operate our service centers, improve our service levels and help people lead healthier lives. We live for the opportunity to make a difference and right now, we are living it up.This opportunity is with one of our most exciting business areas: Optum – a growing part of our family of companies that make UnitedHealth Group a Fortune 6 leader.Optum helps nearly 60 million Americans live their lives to the fullest by educating them about their symptoms, conditions and treatments; helping them to navigate the system, finance their healthcare needs and stay on track with their health goals. No other business touches so many lives in such a positive way. And we do it all with every action focused on our shared values of Integrity, Compassion, Relationships, Innovation & Performance.The Operations Manager - Card Operations within End to End Financial Services Operations is responsible for the management of operations, including oversight of daily operations with multiple levels of staff and departments. Provide oversight and direction to the employees in accordance to the organization's policies & procedures and regulatory agencies. Responsible for monitoring inventory, achieving required service levels, and driving process enhancements to manage costs and improve efficiencies.In addition the position is accountable for promoting a team environment that is focused on providing excellent customer (consumer / accountholder / client) support.Positions in this function are responsible for first - level response and resolution of escalated issues with external and internal customers. Responsible for the overall delivery of benefits and services by providing support and guidance to existing and potential customers to ensure continued membership. Employees in jobs labeled with SCA must support a government Service Contract Act (SCA) agreement.In addition, the position is accountable for leading and promoting a team environment, building strong relationships with partner groups / teams, ensuring a primary focus on providing high quality execution, meeting or exceeding service level agreement turnaround times for issue resolutions, and best in class service while ensuring desired levels of risk management and brand reputation.Primary Responsibilities:Scope of role includes management and oversight of card related activities for Health Savings Accounts (HAS), Prepaid, Health Care Spending Card (HCSC), myMoney Connect, and Virtual Card Payment products, including but not limited to:Employer Group Implementations / Account Management and Client Card ConfigurationsMonitor, Review, and Reconcile Card FilesCard ManagementError / Issue ResolutionVendor Management (i.e. day to day management, projects, invoicing, forecasting, etc.)Research and resolution of requests and escalations from internal teams and external employer groupsProject / Issue ManagementCost management, and identification and implementation of continuous process improvements to increase operational efficiency and improve the customer experience, as measured by Net Promoter Score (NPS) resultsManages and is accountable for professional employees and / or supervisors.Impact of work is most often at the local level
Required Qualifications:High School Diploma / GED (or higher)5+ years of progressive experience in Operations within the Financial Services Industry5+ years of management / team leadership experience7+ years of experience within a matrix organizationPreferred Qualifications:Prior knowledge / experience with card (debit / credit cards) operations for consumer account based productsCareers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.Keywords: Operations Manager, Card Operations, Salt Lake City, UT
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.