Primary Responsibilities:Provide excellent customer serviceConstantly meet established productivity, schedule adherence, and quality standardsRespond to complex customer callsResolve customer service inquiries which could include:Benefit and Eligibility informationBilling and Payment issuesCustomer material requestsPhysician assignmentsAuthorization for treatmentExplanation of Benefits (EOB)Accepts and directs all incoming calls into computerized PBX system, 80% answered in 5 rings or lessActs as physician's answering service for companyDocuments all pages according to department policy with 95% accuracyDials pagers for SMA personnel as requestedConnects personnel to caller as requested with 95% accuracyCorrectly answers phone and gives information telephonically with 95% accuracyPerforms overhead paging and announces emergency conditions with 100% accuracyPlease note: This position requires an initial 40 hour a week work schedule from 1:30 - 10:00 pm on weekends, plus three workdays. However, you must also be able to have the flexibility to shift to other times and schedules as they are needed
Required Qualifications:1+ years of customer service experience analyzing and solving customer problems OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job dutiesAvailable to work 40 hours per week anytime within the operating hours of the sitePrior stable work experienceBasic proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applicationsAbility to navigate a computer while on the phoneAble and willing to work a schedule of 1:30 - 10:00 pm on weekends and three weekdays Must be flexible to other work schedules as needed Preferred Qualifications:High school diploma or GED OR 10 years of equivalent working experienceHealthcare experienceCall center experienceData entry experienceAbility to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each productAbility to remain focused and productive each day though tasks may be repetitive Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Call center, customer service, answering service, healthcare, physician help, data entry, weekend work, Las Vegas, NV, Nevada
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need... at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.