Responsible for conducting accurate medical and general interpreting for the patient care staff, limited English proficient (LEP) patients, their families, and visitors; through the appropriate medical interpreter technique training, have the ability to facilitate a two-person conversation in a triadic relationship; acts as a cultural consultant to staff, assesses and monitors the patients understandings of the information conveyed and keeps medical staff informed as to the level of that understanding. Brings written material related to patient care to be translated from English to Spanish or appropriate target language and vice versa to the attention of indicated department and if necessary will direct translation needs to the appropriate qualified resource. Respects and upholds patient confidentiality and any other confidential information as such.
ESSENTIAL DUTIES AND FUNCTIONS:
•Conducts accurate medical and general interpretation for patient care staff, LEP patients and their families. Will not delete, add or edit message being conveyed to either party.
•Facilitates a two-way conversation between staff and LEP patient maintaining her/his role as the "voice" only of the conversing parties.
•Acts as a conduit of the communication process between hospital staff and LEP patients in interpreting information, general and medical, directions, procedures and other.
•Interpreter Code of Ethics and National Standards of Practice for Interpreters in Health Care.
•Provides a pre-encounter session to staff and LEP patient prior to the interpreter encounter except when circumstances do not permit such as in certain Emergency room treatment area.
•Performs transparent interpreting by maintaining all parties informed of other conversations or comments made in the presence of the LEP patient and staff conversation.
•Participates as necessary in patient/family medical conferences and in patient education (i.e. diabetes, nutrition, etc.) for LEP patients and/or family/care givers.
•Assists physicians, nurses, social workers, and other caregivers in the assessment of various situations that may be culturally different.
•Promotes teamwork and coordinates incoming calls with other staff interpreters in order to provide timely service in particular during high volume times.
• Records and compiles daily interpreter encounters by entering data into system on a timely basis for monthly and annual statistical reporting.
•Cooperates and maintains the quality of service provided to our patients by being flexible in providing coverage for interpreter teams' vacation, sick leave, and emergencies.
•Refers calls for other languages to the appropriate hospital approved interpreter resource.
•May participate in new employee orientation, provider in-services on using interpreters effectively or VRI training, employee meetings or forums as well as train volunteer interpreters.
• Prepares and submits incident reports to unit manager and/or department director regarding complaints and/or cases that may require special attention and/or follow up.
•If qualified, periodically translates or proofs translations of hospital material provided to LEP patient(s) or community.
•Promotes the hospital mission through volunteer participation in health fairs, community events, etc.
•Performs other duties as assigned.
•Ability to deal with confidential information is imperative. Ability to empathize with patients while safeguarding the interests of Holy Cross Hospital and Sinai Health System.
•Customer service excellence; excellent listening skills. Must be knowledgeable on cultural and perceptual factors that may have an impact on patient treatment and patient/health care provider communication. The ability to communicate effectively with individuals from all socioeconomic backgrounds is required.
•Must have proof of a certificate of completion in Medical Interpreter Techniques training from an academic institution or from an approved and established interpreter service agency with a minimum of 100 hours or more of interpreter technique instruction; a Bachelor's Degree or equivalent in experience are preferred.
•National medical certification a plus, but not required.
•Interpreting in a health care setting preferred, demonstrated use of medical terminology as well as colloquial in Spanish and English.
Schwab Rehabilitation Hospital is a freestanding, not-for-profit, 102-licensed bed facility onChicago’s West and Southwest Side that offers comprehensive inpatient and outpatient programs foradults and children. Schwab is a proud member of Sinai Health System and the first fully licensed andaccredited rehabilitation hospital in the Midwest.Our therapists see patients through the entire continuum o...f care, from acute inpatient admissions atMount Sinai Hospital, to inpatient rehabilitation and outpatient therapy services at Schwab. We alsohave a hospital-based rehabilitation-focused short-term sub-acute unit at Schwab that provides boththerapy and nursing services with exceptional outcomes.Our rehabilitation team takes a holistic, interdisciplinary approach to address the physical, cognitiveand psychosocial needs of each patient. Each patient is assessed and provided with a personalized careplan tailored to help achieve maximal independence and function. Schwab offers seven treatmentgyms featuring private treatment rooms, a warm-water indoor therapy pool, and an award-winningtherapeutic roof top garden.