Schedules outpatients for Rehabilitation Services (PT, OT, SLP, Audiology) and Schwab Physician Clinic. Coordinates therapies and transportation. Assures financial coverage for therapy services and maintains various statistical information on outpatient services. Conducts self in a professional manner. Displays excellent customer relations.
ESSENTIAL FUNCTIONS AND DUTIES:
Answers and screens incoming phone calls in a professional manner. Warmly introduces self to customers. Displays hospital standards for telephone behaviors.
Answers a call within 3 rings
Assists customers to the best of ability without immediately transferring the call
Transfers and re-directs calls appropriately (finds appropriate line prior to transfer)
Takes messages and delivers promptly.
Schedules patients for initial evaluations, physician visits and ongoing therapy as indicated by ordering physician and therapist recommendation in a timely manner. Works with patient/family/caregivers to assign appropriate therapy times.
Schedules patients for Schwab Rehabilitation Hospital transportation. Coordinates and communicates patient schedules with transport company. Inform transport company of schedules and any changes; discuss scheduling problems or issues with drivers and collaborate to resolve.
Follows up and executes requests for rescheduling and corrections on scheduled appointment errors.
Communicates results with appropriate personnel.
Maintains accurate outpatient schedules in Meditech scheduling module. Maintain communication with therapists of new patients and schedule additions/changes/issues.
Collaborates with inpatient case managers, inpatient rehab therapists and acute care therapists to provide inpatients/acute patients with schedules prior to discharge.
High School diploma or equivalent required. Medical Terminology and some minimal college coursework preferred.
MINIMUM WORK EXPERIENCE:
Previous experience in health care reception, scheduling,, insurance authorization or office management preferred.
KNOWLEDGE & SKILLS:
Bilingual in Spanish required. Basic proficiency in Microsoft Word and Excel. Intermediate proficiency with Outlook. Preference to those with prior experience using scheduling software.
Schwab Rehabilitation Hospital is a freestanding, not-for-profit, 102-licensed bed facility onChicago’s West and Southwest Side that offers comprehensive inpatient and outpatient programs foradults and children. Schwab is a proud member of Sinai Health System and the first fully licensed andaccredited rehabilitation hospital in the Midwest.Our therapists see patients through the entire continuum o...f care, from acute inpatient admissions atMount Sinai Hospital, to inpatient rehabilitation and outpatient therapy services at Schwab. We alsohave a hospital-based rehabilitation-focused short-term sub-acute unit at Schwab that provides boththerapy and nursing services with exceptional outcomes.Our rehabilitation team takes a holistic, interdisciplinary approach to address the physical, cognitiveand psychosocial needs of each patient. Each patient is assessed and provided with a personalized careplan tailored to help achieve maximal independence and function. Schwab offers seven treatmentgyms featuring private treatment rooms, a warm-water indoor therapy pool, and an award-winningtherapeutic roof top garden.