WellMed RN Case Manager Supervisor- Fort Myers, FL
March 14, 2018
Fort Myers, Florida
The Manager of Case Management is responsible for facilitating communication and directing the operations of all Case Management programs in a defined market. The Manager leads the market staff on all activities related to medical management initiatives including changes in process, staffing or care delivery model.. Additionally, the manager ensures compliance with all state / federal regulations and NCQA, URAC standards. The Manager collaborates with the Regional Director of Case Management, medical directors, PCPs, clinic and corporate medical management leadership on care coordination activities. Primary Responsibilities: Supports case management operations across the continuum of care (assessing, planning, implementing, coordinating, monitoring, and evaluating) Oversees care management functions and ensure compliance with application of criteria from approved standardized guidelines, government mandated regulations and contractual agreements, to include NCQA, URAC, and CMS. Engages in Care Team forums / meetings to support care coordination activities between the market providers and the case management team Plans, organizes and oversees staff to ensure timely completion of um determinations, discharge planning and case management assessments Ensures team meets established performance metrics and medical cost reduction goals. Includes timely reporting of monthly KPIs Adapts departmental plans and priorities to address business and operational challenges Oversees the team's daily staffing requirements to meet program standards Implements and interprets organizational policies and procedures, reviews work of staff to ensure that policies and guidelines are appropriately applied Tracks and trends outcomes for potential improvements in the care management process. Creates monitors, evaluates and disseminates program and productivity reports weekly, monthly, and as needed Interviews, hires, and retains staff to meet the needs of the department Evaluates staff performance and recommend merit increases, promotions, and disciplinary actions Attends, and assists with the facilitation of local market intra-disciplinary care team meetings Monitors and oversees the reporting of all quality issues to medical management leadership for referral and reporting to health plans as appropriate Monitors appropriate utilization of resources, overtime, supplies and mileage Perform comprehensive assessments and document findings in a concise / comprehensive manner that is compliant with documentation requirements and Center for Medicare and Medicaid Services (CMS) regulations Performs all other related duties as assigned
Required Qualifications:Bachelor of Science in Nursing (BSN) required (4 additional years of experience beyond the required years of experience may be substituted in lieu of a bachelor's degree) Current unrestricted RN license in the state of Florida CCM certification or proof that certification has been obtained within 1 year of hire date 5+ years of healthcare experience to include experience in a managed care setting, hospital setting and / or physician practice setting required 3+ years of demonstrated supervisory or management experience with responsibility for team performance management Ability to establish and maintain effective working relationships with employees, managers, healthcare professionals, physicians and other members of senior administration and the general public Data mining, analytical and reporting skills required. Must be able to review and interpret data to make recommendations to senior-management In and / or out-of-town travel required as deemed necessary by business need Solid experience with MS office including Word, Excel and Outlook with proficient ability to navigate in a Windows environment Strong organizational skills and multitasking abilitiesPreferred Qualifications:Master's Science in Nursing Prior multi-site regional operations management responsibilityIf the hired individual resides in Florida (office based or telecommuting) this position requires the AHCA Level II background check (fingerprinting) by the State of Florida for all clinicians that have direct face to face contact with members OR employees who will have access to confidential patient data and will require renewal every five years. Careers with WellMed. Our focus is simple. We're innovators in preventative health care, striving to change the face of health care for seniors. We're impacting 240,000+ lives, primarily Medicare eligible seniors in Texas and Florida, through primary and multi-specialty clinics, and contracted medical management services. We've joined Optum, part of the UnitedHealth Group family of companies, and our mission is to help the sick become well and to help patients understand and control their health in a lifelong effort at wellness. Our providers and staff are selected for their dedication and focus on preventative, proactive care. For you, that means one incredible team and a singular opportunity to do your life's best work.(sm) Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: RN Case Manager Supervisor, Supervisor, Charge Nurse, DON, Complex Care, Optum, Medicare, Medicaid, CMC, JOC, Skilled, SNF, Fort Myers, FL, Florida
Internal Number: 752557
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.