Behavioral Health Advocate - Telecommute in Rhode Island
March 14, 2018
Providence, Rhode Island
For those who want to invent the future of health care, here's your opportunity. We're going beyond counseling services and verified referrals to behavioral health programs integrated across the entire continuum of care. Join us and help people live healthier lives while doing your life's best work.(sm) The overall purpose of the Behavior Health Advocate role is to help individuals live their lives to the fullest by promoting recovery and resiliency via coordination and collaboration with multiple internal and external partners including consumers and their families/caregivers, medical, behavioral health and clinical network teams. The Behavior Health Advocate will work with complex and high-risk needs with a goal of engaging the consumer in the treatment process, decreasing their reliance on higher levels of care, helping them to access appropriate community services, and assisting them in improving community tenure. The Behavior Health Advocate will work to increase stabilization and help consumers to improve life satisfaction. This is a work at home position, with some field work as needed - 70% on the phone, 30% field visits. You much live and be independently licensed in Rhode Island. Monday through Friday, days. If you are located in Rhode Island, you will have the flexibility to telecommute* as you take on some tough challenges. Primary Responsibilities:Utilize advanced clinical skills to engage and motivate Consumers via a recovery, health and wellness-oriented approachAssist consumers and their families/caregivers with connections to appropriate psychiatric, medical, and psychosocial referrals and servicesIdentify and remove barriers to procurement, delivery, participation in and success of servicesProvide supportive follow-up, monitoring and education as indicatedMeet with consumers in-person at facilities, provider offices, and in homes as appropriate for marketEstablish and foster positive relationships with medical team, participate in medical-behavioral integration activities and discussionsIdentify high-risk, co-morbid needs of consumersAccept referrals via designated processes, collaborate in evaluating available services, and coordinate necessary psychiatric and community referrals as needed.Contribute to treatment plan discussions; routinely attend clinical rounds and other meetings with medical partner or external entities when applicableParticipate jointly in rounds, discussions, supervision and staffingsFor specific markets, conduct focused facility-based or outpatient clinical utilization review activitiesIdentify new programs, services and gaps in market; share information with network teamsMaintain knowledge of provider availability and barriers to accessCollaborate with providers to determine acuity of mental health concerns, barriers and progress; coordinate appropriate servicesConduct provider networking visits or attend consumer care conferences as determined by marketAttend state, professional and association and conference call meetings as neededParticipate in committees, educational opportunities and trainingsMaintain approved workload and support metrics and outcomes
Required Qualifications: Licensed Master's degree in Psychology, Social Work, Counseling or Marriage or Family Counseling, or Licensed Ph.D., or an RN with 2 or more years of experience in behavioral health Licenses must be active and unrestricted in Rhode Island 5+ years of experience in a related mental health environment working in the local Rhode Island community Demonstrated ability to use a PC in a Windows environment, including email and Microsoft Office applications Current, unrestricted driver's license and access to reliable transportation Preferred Qualifications: Medical/Behavioral setting experience (i.e. hospital, managed care organization, or joint medical/behavioral outpatient practice) Dual diagnosis experience with mental health and substance abuse Experience working in an environment that required coordination of benefits and utilization of multiple groups and resources for patients Experience working with low-income populations Experience working with the aged, blind or disabled Clinical training experience Managed care and utilization management experience is a plusExcellent customer service, interpersonal and problem-solving skills Strong team player and team building skills Able to function independently and responsibly with minimal supervision Maintain direct and open communication with all levels of the organization Able to handle sensitive issues with peer, members and providers in a confidential manner Demonstrate initiative in achieving individual, team, and organizational goals and objectives Ability and flexibility to assume responsibilities and tasks in a constantly changing work environment Strong oral and written communication skills — specifically telephone skills Discover a diversified health services and innovation company where data, technology, people and action combine to make great things happen every day – and where every day is another opportunity to do your life's best work.(sm) *All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy. Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment. Job Keywords: Behavioral Health; Care Advocate; Psychology; Social Work; Counseling; Marriage or Family Counseling; Licensed Ph.D.;RN; Mental Health; Managed Care, Warwick, RI, Rhode Island
Internal Number: 757284
About UnitedHealth Group
Our mission is to help people live healthier lives and to help make the health system work better for everyone.- We seek to enhance the performance of the health system and improve the overall health and well-being of the people we serve and their communities. - We work with health care professionals and other key partners to expand access to quality health care so people get the care they need at an affordable price. - We support the physician/patient relationship and empower people with the information, guidance and tools they need to make personal health choices and decisions.