A customer service representative is the first point of contact for patients entering our facilities. The customer service representative creates patient records by obtaining and entering demographics, insurance, and financial information at the time of check in, scheduling and or registration. The representative contacts insurance companies and authorization entities as needed to complete authorization requirements for patient visits.
Other responsibilities include completing check out procedures at completion of patient visit, answering telephones, including scheduling appointments, data entry, creating and routing telephone encounters, and communication with offices and hospitals.
Our representatives also assist in obtaining, scanning and sending medical records into an Electronic Medical Records system, ensuring the information in the EMR is correct.
The primary emphasis is on delivering exceptional customer service to patients. Our Customer Service Representatives are expected to display professionalism and promote an atmosphere of mutual respect and cooperation. They must maintain confidentiality standards as defined by health system policies and must be able to work independently.
Lee Health is the leading provider of health care in Southwest Florida and has served the citizens of Lee County and surrounding communities since 1916. Lee Health consists of four acute care hospitals, two specialty hospitals and comprehensive health care services in facilities and office locations throughout Southwest Florida. With more than 1 million patient contacts each year, Lee Health is the fourth largest public health system in the United States and one of the largest in Florida. Lee Health is a progressive, financially sound health care provider with over 11,800 employees, 1,300 community physicians and 4,500 volunteers and auxilians.