Program Manager is responsible for the overall management and operations of the Hospital Violence Intervention Program (HVIP) and other programs as assigned; this includes management of staff at different sites, data gathering to ensure goals are met and all reporting.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Creates connections between vulnerable populations, the health care system, community/state resources and Community Health Program Coordinators and staff
Helps staff identify socio-economic issues that affect our community's overall health and develop health/social management plans and goals.
Facilitates healthcare and social service system navigation for HVIP team
Establishes and maintains professional relationships with community leaders, faith leaders and others responsible for providing services to the community
Participates in community events promoting the Office of Health Equity and Community Health, as needed
Educates staff, health providers and stakeholders about Community Health Workers and other Community Health programs
Advocates for underserved individuals to receive appropriate services. Works to reduce cultural and socio-economic barriers between clients and institutions.
Collects data as required by supervisor and Penn.
Responsible for the day to day administration and management of community health programs as assigned
Responsible for recruitment, hiring, firing and supervision of all program staff
Ensures monthly staff meetings both individual and team
Collaborates with internal and external partners to facilitate program and address community needs
Assures that program deliverables for programs are met
Assures that required data is collected, as needed/required
Assures timely reporting as outlined in contract for grant funded programs
Works collaborative with Research Coordinator for program evaluation
Monitors program budgets, working closely with Finance and OSP for grant funded programs
Coordinate with both internal and external committees addressing community engagement
Attends all required external meetings, acts as CCHS representative on appropriate committees
Participates in scholarly activity
Develops and leads continuous PI projects for programs assigned
Maintains professional competence by participating in local and national training sessions and conferences, as offered.
Works collaboratively and effectively within a team.
Establishes positive, supportive relationships with participants and provides feedback to other members of the team.
Builds and maintains positive working relationships with the clients, providers, nurse case managers, agency representatives, supervisors and office staff, from diverse cultural and socio-economic backgrounds.
Participates in regular program and department meetings.
Performs assigned work safely, adhering to established departmental safety rules and practices; report to supervisor, in a timely manner, any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors.
Perform other related duties as assigned and required.
SCOPE, PURPOSE, AND FREQUENCY OF CONTACTS:
Frequent contact with CCHS staff, local community and governmental organizations, faith community, adolescent and family health organizations, and the general public.
DIRECTION/SUPERVISION OF OTHERS:
Community Health Program Coordinators
Manager, Community Health Operations
EDUCATION AND EXPERIENCE REQUIREMENTS:
Bachelor's degree in Science, Public Health or related field required, Master's Degree preferred, three years' experience in program administration, grant work, etc. Public speaking, group facilitation and excellent writing skills preferred. Computer experience required. Demonstrated ability to work with diverse populations required. Bi-lingual language skills are a plus. An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Knowledge and skills to provide education appropriate to target audiences.
Knowledge of community resources.
Knowledge base in health education.
Effective verbal skills to reach diverse racial, socio-economic and literacy levels of target audiences.
Flexibility to adapt to a variety of program schedules, physical settings and target audiences.
Ability to work with minimal supervision.
Computer skills (MS Office, MS Word, MS Outlook, Excel, Power Point, and e-mail desirable)
Strong interpersonal skills
Ability to prioritize work assignments
Access to personal vehicle. Ability to work flexible schedule, including some nights/weekends as needed. Knowledge of New Castle County.
Light to moderate lifting (20-40 pounds) of boxes of resource materials for distribution at meetings, training sessions, etc.
Office environment plus moderate to extensive off-site travel within New Castle County, during normal working hours, with occasional and weekend hours required.
Internal Number: 48537BR
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.