Work Type: Active - Benefit Eligible and Accrues Time Off Exempt: No
Work Schedule: 12 Hour Day Shift Location: Medical Center, US:FL:Lakeland
Summary: Proactively works to place the patient to the appropriate bed location safely & expeditiously. Utilizing enhanced critical thinking skills the specialist will prioritize placements as directed by the Throughput Operation supervisor or administrative manager. Superior technical skills are expected as interaction with multiple software programs are used to drive and align throughput services. Exceptional customer service skills are required for perceived positive interactions with hospital staff, physicians, physician offices, nursing homes & other healthcare facilities. Responsible for adhering to the regulatory and departmental policies and procedures and must identify opportunities for and contribute to the improvement of quality, safety and cost, as well as patient customer and employee satisfaction.
Detailed responsibilities: * People At The Heart Of All We Do - Fosters an inclusive and engaged environment through teamwork and collaboration. - Ensures patients and families have the best possible experiences across the continuum of care. - Communicates appropriately with patients, families, team members, and our community in a manner that treasures all people as uniquely created. * Safety And Performance Improvement - Behaves in a mindful manner focused on self, patient, visitor, and team safety. - Demonstrates accountability and commitment to quality work. - Participates actively in process improvement and adoption of standard work. * Stewardship - Demonstrates responsible use of LRH's resources including people, finances, equipment and facilities. - Knows and adheres to organizational and department policies and procedures. * Standard Work Duties: Throughput Operations Coordinator - Actively participates in team development, achieving dashboards, and in accomplishing department goals and objectives. Performs quick registration on general adult direct admissions using three patient identifiers legal name, DOB & social security number while ensuring that the patient's safety is maintained at all times. - Performs pull through/convert process on all ED patients using the SMS/ADT system ensuring that the patient is in there in house bed location on arrival to floor. Initiates placement of patients utilizing the Throughput Operations plan and screening processes. The Specialist will ensure that the patient is placed appropriately, expeditiously and safely to the right bed. - Complex placements will be escalated to the Throughput Operation supervisor and or administrative manager. Delay in placing patients of no greater than 15 minutes will be escalated to the Throughput Operation supervisor or administrative manager. - Utilizing pre admit tracking the Throughput Operation Supervisor will filter patient , to the right screen, use appropriate admit source location, utilize patient placement indicators for the purpose of communication and data reporting. Utilizes & aligns the clean next process by ensuring that all next dirty beds to be assigned or assigned dirty beds are escalated to a clean next process. - Monitors bed tracking for clean next bed to go in progress. If the assigned clean next bed has not gone in progress within 10 minutes, notify Throughput Operations Supervisor & escalate the cleaning delay to the environmental service supervisor. High level knowledge of tele-tracking system to be able to maintain the integrity the accuracy of the system and to be able to respond appropriately when there is not. - Professional customer services skills which include tone of voice, articulate in a concise manner, knowledge in conversation and problem resolution. The patient placement representative will utilize all of these skills in order to converse in a knowledgeable, confident & professional manner Maintains Emergency Resource census/bed capacity view in accordance with department and state guidelines. - Assumes accountability for personal and professional growth within the department. Participate in orientation of the student and new staff. Answers the phone in a professional manner takes and directs calls as appropriate. - Maintains patient, employee, physicians and organizational confidentiality; respects the right and privacy of all others in compliance with HIPPA regulations. Perform other duties as assigned to support the essential functions of the job and operational needs.
Qualifications & Experience
Education: Essential: * High School or Equivalent Nonessential: * Associate Degree
Education equivalent experience: Nonessential: * Customer Service Course, higher education or specialized training related to the medical field.