Christiana Care Health System is currently seeking a Dispatcher to join the team and support successful routing of calls requiring public safety, fire protection, occupational safety, etc. The successful candidate will be responsible for dispatching proper personnel to respond to requests for assistance in a clear and timely manner. Dispatchers are responsible for working 12 hournight shifts including rotating weekends and will fulfill the following job responsibilities:
Answer all incoming calls and prioritizing those calls by their importance. Document all information pertaining to the call in CAD and dispatch the appropriate personnel to the incident. Provides information to the Officer for report writing purposes. All information entered is time stamped for documenting purposes.
Monitor assigned radio channels for transmissions. As radio messages are reansmitted and received the dispatcher assigned to monitor those frequencies will respond in the appropriate manner, utilizing Delaware 10 code adopted by Christiana Care and Phonetic Alphabet.
Ability to multi-task utilizing multiple systems and be in control of assigned position at all times.
Monitors all fire, burgler, infant alarms, etc. and card access systems for CCHS.
Responsible for maintaining current log on for DELJIS and CJIS. Programs are used to assist Officers with pertinent information concerning persons or vehicles regarding their incident.
EDUCATION AND EXPERIENCE REQUIREMENTS:
High school Diploma or equivalent.
Two years prior dispatching or Public Safety job related experience required.
An equivalent combination of education and experience may be substituted.
Must be able to get approved for DELJIS (DE Criminal Justice Information System) access through the State of Delaware and maintain certification and follow their guidelines.
Must complete Basic Telecommunicator course within 6 months of hire.
Must complete ICS 100, 200 & 700 within 6 months of hire.
Within (1) year of hire take Active Shooter class.
Able to work assigned day/evening/midnight/Holiday shifts designated by schedule
Able to be On Call as schedule dictates
Internal Number: JR51499
About Christiana Care Health System
Christiana Care Health System is headquartered in Wilmington, Delaware and is one of the country's largest health care providers, ranking 21st in the nation for hospital admissions. Christiana Care is proudly a Nurse Magnet recognized institution. Christiana Care Health System is also one of the largest health care providers in the mid-Atlantic region, serving all of Delaware and portions of seven counties bordering the state in Pennsylvania, Maryland and New Jersey. A not-for-profit, non-sectarian health system, Christiana Care includes two hospitals with more than 1,100 patient beds, and is a major teaching hospital with two campuses. Christiana Care is continually recognized for excellence on a regional and national level. Our role in the community is expressed in the Christiana Care Way: "We serve our neighbors as respectful, expert, caring partners in their health. We do this by creating innovative, effective, affordable systems of care that our neighbors value."Christiana Care is a great place to work because we value diversity and recognize it to be a core part of our success. Because of the diversity of our employees, affiliated health professionals and volunteers, we are... positioned to meet the unique needs of our patients and community. We acknowledge and celebrate the uniqueness and talent of each employee. Because of our talented workforce we are able to provide a quality healthcare experience to our patients and community. We strive to create an inclusive environment in which individual diversity can be leveraged and thrive. Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.