Demonstrates competence in operating Medical Operator Console, paging system, as well as other miscellaneous resource systems while having the ability to apply the processes, activities, and tools associated with managing customer requests. Navigates through various systems to provide excellent service and maximizing efficiency by ensuring the accuracy of the information flow between different staff and departments. Transfers calls to appropriate destination, facilitates paging and relays messages to on-call team members. Provides over the phone support to internal and external customers. Provides excellent, customer-focused service by handling in bound telephone calls from both internal customers and the community. Provides support for Inova services as well as hospital based requests. Handles all emergency calls, list paging and Inova text alerts. Handles all emergency response protocol (Codes/List pages) to both medical and non-medical teams. Serves as the notification source for all Inova safety and security emergencies (Inova Text Alert). Assists hospital staff with issues related to pagers, online database and internal paging (Xtend). Serves as the first line of support as it relates to the paging system, Telecom equipment and database resources. Performs other administrative or clerical duties and projects as assigned.
Schedule: Sunday & Wednesday 7am-7:30pm, Friday 8am-8:30pm Plus 2 holidays a year
Internal Number: 51545BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.