Schedules efficiently and accurately following established guidelines applying customer service techniques in all interactions both internally and externally. Ability to communicate successfully using approved script and verbally interacts on the phone for up to eight hours. Creates accurate and complete account in host system by obtaining and verifying all registration information including determining if authorization is required. Meets and exceed established productivity, quality assurance and Call Center performance. Quality/Best Practice - Utilizes standards, guidelines, and written procedures for performing radiology scheduling functions. Teamwork - Communicates effectively and works cooperatively with others. Has respect for and understanding of other disciplines.
Internal Number: 51815BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.