Service Excellence: Provides excellent service by identifying both internal and external customer needs and fulfilling customer expectations. Patient Intake and Registration: Performs assigned duties related to the registration and admission/transfer of patients. Patient Scheduling: Completes assigned activities related to complex oncology scheduling and services within the cancer center. Insurance Verification: Verifies and enters insurance information and authorization/referral requirements. Accuracy: Completes work assignments within established quality standards. Financial Counseling: Counsels patients on financial liability using available financial counseling tools to achieve maximum reimbursement for patient services. Patient Safety - Non-Nursing: Contributes to a safe patient care environment. Teaming: Contributes to fullest potential to achieve team goals. Problem Solving: Identifies, analyzes, and effectively solves problems. Effective Communication: Communicates effectively with various audiences using the most appropriate method for the situation. Workload Management: Manages completion of work assignments based on priority and due dates.
This position will be responsible for coordinating surgery cases between our oncology surgeons and the operating rooms within Inova. The position is very "high touch," and will require the candidate to have excellent communication skills to ensure not only our patients receive accurate and timely responses, but can deliver the same level of professionalism to our physicians and staff that may work in other departments within Inova.
Internal Number: 56456BR
About Inova Health System
Inova is a global leader in personalized health, which leverages precision medicine to predict, prevent and treat disease, enabling individuals to live longer, healthier lives. At Inova, we serve more than two million people each year from throughout the Washington, DC, metro area and beyond. Inova's mission is to improve the health of the diverse community it serves through excellence in patient care, education and research. At Inova, more than 16,000 employees demonstrate their commitment every day to providing the community with expert, world-class, compassionate patient care.