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Care Connector - AdventHealth 

Location Address: Celebration

Top Reasons to work at AdventHealth 

• Career growth and advancement potential
• Full time hours with Benefits
• We have Positive values with a productive and energetic atmosphere

Work Hours/Shift:   Full Time

You Will Be Responsible For:

• Demonstrates appropriate customer-care skills such as empathy, active listening, courtesy, politeness, helpfulness and other skills as identified.
• Performs skills necessary to create a high-quality patient experience, as reflected through acceptable satisfaction scores, quality monitoring, and patient feedback.
• Copies, scans, files, and distributes documents.
• Documents activities and progress in the electronic medical record per defined policy and procedures, computer billing/utilization systems, or in other ways as directed.  Inputs clinical information and discharge planning details into the medical record as appropriate for the role.
• Keeps RN Care Manager, Social Worker and/or other members of clinical team informed of issues or delays impacting a timely discharge or scheduling of post-acute appointments.

Additional Duties and Responsibilities for Care Connector assigned to the post-acute team:

• Prepares documents and reports required data for clinical reviews and discharge plans for third-party payers and other internal and/or external groups.
• Contacts third-party payers to obtain and/or confirm authorization for services and communicates necessary related clinical information, when required.
• Assist in the completion and maintenance of care management contracts during and after patient’s hospitalization.
• Ensures all contract information is accurately documented and maintained in patients’ medical record.
• Thoroughly researches issues and takes appropriate action to resolve them within turnaround time requirements and quality standards. Escalates issues as appropriate.
• Performs other duties as assigned.

• Ability to communicate effectively with diverse populations
• Ability to demonstrate compassion, responsiveness, and initiative
• Ability to effectively present information and respond to questions from patients/family
• Critical thinking and problem-solving skills
• Knowledge of and ability to utilize internal and external resources
• Flexibility in prioritization and effective organizational skills
• Ability to multitask and function in a stressful, fast-paced environment
• Professional presentation and decorum aligned with environment in which they are situated
• Ability to speak using clear and professional language
• Demonstrate written communication skills
• Demonstrate interpersonal/verbal communication skills