Call Center Full Time Day Shift

AdventHealth Daytona Beach

Location Address: 301 Memorial Medical Parkway Daytona Beach, FL 32117

Top Reasons To Work At AdventHealth Daytona Beach

• Great Health Benefits
• Competitive Hourly Rate
• Amazing Organization to work for
• Career growth and advancement potential
• $8 per day Meal Allowance
• High quality of life with low cost of living on the shores of Daytona Beach.

PRINCIPAL DUTIES AND JOB RESPONSIBILITIES:

• Obtains accurate patient diet order information through Cerner and confirms order accuracy in CBORD.
• Communicates with the unit coordinator, nurse or Dietitian to clarify discrepancies.
• Answers Call Center phone line promptly with excellent customer service phone skills.
• Explains menu procedures to patients and assists patients in making diet compliant menu selections.
• Demonstrates competency with CBORD Room Service software.
• Checks for discharges and transfers, and diet order accuracy.
• Demonstrates competency in all procedures within scope of practice, as appropriate regarding modified diets and for the ages of the patients served: child, adolescent, adult, geriatric.
• Handles patient phone requests and problems, and/or refers them to the proper personnel as needed.
• Checks emails for Get Well Network, Patient Experience Reports, FHMMC and FANS electronic communications.

EDUCATION AND EXPERIENCE REQUIRED:

• One year of food service experience required in hospitality industry.
• Previous customer service experience required.

• KNOWLEDGE AND SKILLS REQUIRED:

• Must have ability to speak, read, and write English, and follow oral and written instruction in English. 
• Basic computer skills required.