Incumbent is responsible for all clinical and administrative oversight of the Whole Health program. The WHP Program Manager is responsible for the planning, organizing, developing, managing and evaluation the day to day operations. The incumbent will assure that all patient care needs are met in a safe, efficient, and timely manner that meets acceptable standards of care and expectations of the Whole Health model of care. The incumbent will continuously evaluate processes and identify opportunities for improvement and utilizing system redesign principles to improve care and services. Is responsible for quality and performance measures in the program. Stays current and informed of VA, Joint Commission, National, State, and local standards, regulations, and requirements. Provides input for Medical Center, program, and clinic policies and procedures and provides leadership in identifying and addressing ethical issues that impact patients and staff. Incumbent will ensure excellent customer service and will act as the first line patient advocate in response to any complaints or concerns with the clinic. This position may include other clinical or administrative assignments necessary to meet the mission of the CVAHCS as well as cover other clinic locations at the discretion of the Chief/Assistant Chief of Primary Care. The WHP Program Manager assumes essential personnel status during emergencies. Reports directly to the Chief of Primary Care. Performs other related duties as assigned. Work Schedule: Monday - Friday, 8:00 am - 4:30 pm (subject to changed based on agency needs) Financial Disclosure Report: Not required
Internal Number: 600331500
About Veterans Affairs, Veterans Health Administration
Providing Health Care for Veterans: The Veterans Health Administration is America’s largest integrated health care system, providing care at 1,255 health care facilities, including 170 medical centers and 1,074 outpatient sites of care of varying complexity (VHA outpatient clinics), serving 9 million enrolled Veterans each year.