Answers telephones and greets patients, physicians and other staff in a prompt, courteous fashion. Relays messages, information and transfers calls as needed. Explains preparations and other procedures as needed. Enters patient orders and other information into the patient record via Cerner information system. Gives patients appropriate history/consent forms and assist in completion as appropriate for exam as scheduled.
Assembles requisitions, folders, labels and patient questionnaires as needed for exam completion. Coordinates care of patients by communicating status of patient, waiting times, other scheduled procedures and clinical information to the technologist and patient floors as needed.
Prints, sorts, files, faxes, and distributes radiology reports as per procedure. Calls reports to physicians or nursing floors as needed. Releases records, in accordance with applicable policy and regulations. Scans in outside films, setting up comparison studies as needed. Explains records release policy to patients and families as needed. Assists physicians and others in location of patient records. Completes requests for offsite films, transferring received images into PAC’s. Monitors patient waiting area, checking on patients waiting or otherwise needing attention.
Contacts appropriate technologist or supervisor when orders are received requiring non-routine service. May call “On Call” staff or physicians as needed.
Protects the financial standing for Florida Hospital DeLand by appropriately placing financial responsibilities and arranging payments on deposits due.
Registers Outpatients by gathering pertinent demographics and insurance information.
Achieves 95% accuracy rating at the conclusion of 90 day probationary period and maintains 95% accuracy on an ongoing basis.
Calculates patient liability by reviewing pre-registration documentation, insurance verification and insurance cards.
Completes insurance verification for all in scope accounts and documents eligibility and benefits in insurance verification screens.
Demonstrates excellent customer service to all patients, co-workers and physicians offices.
What You Will Need:
KNOWLEDGE AND SKILLS REQUIRED:
Proficiency in the performance of basic math functions, capability to communicate professionally with an acceptable use of English and spelling.
Must possess general clerical skills(such as typing), as well as good communication and organizational skills. Must be able to communicate effectively both orally and in writing.
Communication skills as necessary for contacts with patients, and family members of adult, adolescent, pediatric and geriatric age groups.
EDUCATION AND EXPERIENCE REQUIRED:
High school diploma or equivalent required.
Minimum 6 months experience in office and customer service setting is required.
Experience in computer programs (i.e., Outlook, Word, Excel, PowerPoint) is encouraged.
Medical office experience desirable, with radiology experience preferred.
Some experience in a hospital registration or collection area is preferred.
Physician office experience considered beneficial as well.
This position is under the direct supervision of Radiology Registrar Office Coordinator. Performs radiology clerical functions, order entry, filing and report printing sorting and distribution. Greets patients at radiology reception desk, explaining exam preparation procedures and completion of appropriate history or other forms as needed. Interviews patient and/or families to complete the registration process. Registers patients for Outpatient Services. Obtains pre cert and/or authorizations, performs eligibility verification, requests and receipts payments of services and performs cashiering functions.
AdventHealth Greater Orlando (formerly Florida Hospital) is one of the largest faith-based health care providers in the United States. For 150 years, we have carried on a tradition of providing whole-person care that not only addresses patients' physical ailments, but also supports their emotional and spiritual well-being. We demonstrate the same level of compassion and care for our employees as well, doing all that we can to help them realize their full potential – both personally and professionally.