Duke Primary Care is the largest primary care network in the greater Triangle area with family medicine and internal medicine providers, and pediatricians in 34 locations throughout the Triangle.
Social Worker (LCSWA)
Primary components of the Social Worker role will be working in the clinic setting to provide patients with navigation support to assist them with behavioral health needs. Social workers will interface directly with patients and families, as well as clinics and departments within Duke Health and in the community, to improve patient navigation to behavioral/mental health services. Social workers will also provide group and/or individual psychosocial assessments, diagnosis, and treatment under close clinical supervision.
Duties and Responsibilities
Clinical Triage and Care Coordination – 85%
Respond to requests for care in the Department of Psychiatry, providing clinical triage, system navigation and care coordination support to patients and providers reaching out by phone and/or referral in EMR
Support patient ability to navigate hospital, medical center, and community resources.
Evaluate data gathered in terms of the medical or psychiatric plan of treatment, available social service programs and knowledge of casework or group work.
Maintain working knowledge of and liaison with community agencies and resources.
Supported Patient Care – 10%
Interview patients, their families and other concerned parties to obtain information about personal, social and environmental history
Participate in periodic staff conferences to present case histories; confer with other members of therapy team to develop comprehensive evaluations or plan pertinent therapy programs to provide maximum benefits for each patient.
Provide psychosocial assessments to patients and families to identify emotional, social, and environmental strengths and problems related to their diagnosis, illness, treatment, and/or life situation.
Prepare and maintain a case record for each patient to describe the nature of social problems and services suggested or provided.
Assist patients and their families, through individual or group conferences, to understand, accept and follow therapy plans; provide services planned to improve or restore patients to optimum social and mental health.
Provide education to patients and families around issues related to adaptation to the patient's diagnosis, illness, treatment and/or life situation.
Other Programs and Activities – 5%
Support clinical programs with various patient care and coordination needs.
Participate in Departmental activities such as committees, conferences, etc. as needed.
It is expected that all Social Workers will maintain confidentiality around patient and family information; maintain records and statistics in accordance with department, hospital, and medical center policies; attend and participate in staff, committee, department, and other administrative meetings.
It is also expected that all Social Workers remain current with social work and health care developments and relevant medical/legal issues that impact on patient care, by participating in department, hospital, and medical center continuous quality improvement efforts, regular supervisory conferences, and other professional development efforts identified in conjunction with supervisor(s).
Required Qualifications at this Level
Work requires a minimum of a Bachelors in Social Work from CSWE accredited school of social work.
Masters of social work from an accredited school of social work.
One or more year's experience in health care setting or social agency; can include social work internship.
Degrees, Licensure, and/or Certification
Knowledge, Skills, and Abilities
Excellent written and verbal communication skills.
Strong interpersonal skills; ability to collaborate well.
Solid knowledge of social work practice: strong assessment, interview and counseling skills.
Self-directed; ability to work independently; ability to multi-task
Ability to prioritize work assignments and manage time efficiently.
Strong knowledge of governmental and private organizations and community resources.
Basic computer skills
Distinguishing Characteristics of this Level
Job Code: 00005098 SOCIAL WORKER Job Level: E2
Duke is an Affirmative Action/Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
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Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.
As a world-class academic and health care system, Duke Health strives to transform medicine and health locally and globally through innovative scientific research, rapid translation of breakthrough discoveries, educating future clinical and scientific leaders, advocating and practicing evidence-based medicine to improve community health, and leading efforts to eliminate health inequalities.