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Customer Care Representative
Location Address: East Orlando, FL
Top Reasons to work at AdventHealth
Career growth and advancement potential
We have Positive values with a productive and energetic atmosphere
Work Hours/Shift: Part time Days, must be open to work weekends not a set schedule
You Will Be Responsible For:
Demonstrates, through behavior, AdventHealth’s core values of Integrity, Compassion, Balance, Excellence, Stewardship, and Teamwork.
Answers phones and greets patients and guests using AdventHealth’s Compassion Behaviors and using outstanding customer service skills. Notifies appropriate department(s) or person know of patient progress. Escalates any patient conflicts that may occur and handles those conflicts by adhering to the policies and mission of AdventHealth. Follows department escalation process and reports any issues to the Imaging Support Supervisor and/or Manager that may occur during shift.
Follows AdventHealth & departmental policies and standard operating procedures including the Image Standards and uniform policies and department guidelines.
Reviews, facilitates and validates requests for imaging records for patients and/or physician offices. Releases records in accordance with all HIPPA, federal and state laws related to release of information, memos patient account appropriately.
Researches scripts, previous forms, insurance cards, orders, and changes and cancels exams. Uses scheduling program to research exams scheduled for patients and reschedules as needed.
Registers patients as they arrive to the department (where required) using AdventHealth procedures and adhering to the PFS standards. Completes registrations in a timely manner. Follows through on all registration screens to complete process and collects co-payment as needed at time of service adhering to PFS standards and guidelines. Scans all paperwork into system. Assists coworkers as needed.
What You Will Need:
Basic computer and filing skills
Communicates professionally with an acceptable use of English and spelling
Ability to follow directions
Works independently in most situations while multitasking
Ability to work with people of various diverse backgrounds
Customer service skills
Knowledge of patient financial services (PFS) procedure
Knowledge of computer programs including Support, Cerner and PACS
Ability to communicate in Spanish
High School diploma or equivalent
Previous Radiology or Medical Office experience
Under general supervision, the primary duties include greeting patients as they enter the department, answering phones in a professional manner, registering patients for their tests, and keeping track of radiology records. The Customer Care Representative accepts additional roles assigned by department manager. Actively participates in outstanding customer service and accepts responsibility in maintaining relationships that are equally respectful to all.
At AdventHealth, Extending the Healing Ministry of Christ is our mission. It calls us to be His hands and feet in helping people feel whole. Our story is one of hope — one that strives to heal and restore the body, mind and spirit. Our more than 80,000 skilled and compassionate caregivers in hospitals, physician practices, outpatient clinics, urgent care centers, skilled nursing facilities, home health agencies and hospice centers are committed to providing individualized, wholistic care.