At M Health Fairview University of Minnesota Medical Center - West Bank Campus we are committed to providing exceptional healthcare in a setting where we specialize in innovation. We continually strive to improve our patients' lives by delivering superior outcomes using groundbreaking technology and treatments while balancing patients' needs.
Our partnership with the University of Minnesota Medical School and University of Minnesota Physicians provides the platform to specialize in breakthrough treatments, surgical techniques, lifesaving therapies and to train tomorrow's physicians. Clinical trials advance our clinical services, bringing the very newest ideas in patient care.
Within the Department of Perioperative Services, the Surgery Lounge Receptionist creates a welcoming, friendly, and informative atmosphere in the Adult and Pediatric Surgery Waiting Lounges. This position is responsible for directing and supporting patients and families throughout the perioperative period and assisting with the delivery of clear and timely patient, family and perioperative staff communications. Receptionists ensure families and friends of patients have a resource for assistance with a variety of needs and assist the surgical team in communicating information and updates during surgical procedures.
The position will be working on a casual/as needed basis on the rotating day/evening shift, no weekends. The position is not eligible for benefits.
Provides a welcoming and supportive environment to families in the Surgery Lounge
Greets patients and visitors when they enter the surgery area and direct the admitting process
Updates family and friends on patients status in the surgery process
Coordinates communication between the physician, the clinical staffand the patients family through the surgery process
Keeps the surgery lounge supplies updated and available
Makes rounds throughout the day seeking to proactively assist visitors by answering questions and providing information, education and resources as needed during the family's time in Periop
Demonstrates respect for others and conducts self in calm, purposeful and professional manner
Demonstrates and has knowledge of principles of growth and development skills necessary to successfully accomplish job requirements, including age specific competencies where appropriate.
Respects the confidentiality of all information by sharing information only with those who need to know.
Understand and follows safety procedures specifically related to job duties. Demonstrate functional knowledge of emergency plans and utilize proper infection control techniques.
Communicates verbal and written information in a clear, concise, accurate, and timely manner appropriate to patient/family needs.
Demonstrates ability to provide care or service adjusting approaches to reflect developmental level and cultural differences of population served.
Continuously works to improve skills and interpersonal relationships and contributes to a safe work environment.
Continuously creates an exceptional experience with patients, families, providers and peers.
Completes all initial and annual required learning relevant to the role.
Is punctual and complies with department standards regarding attendance and punctuality.
Uses time effectively and actively participates in unit productivity and quality improvement initiatives of department.
Complies with all relevant laws, regulations, and policies. Complies with all Fairview and departmental standards, policies and procedures.
Acts in accordance with the Fairview Commitments and the Safety Always behaviors.
PreferredExperience: One to three years working in a customer service role or industry
Together with the University of Minnesota and University of Minnesota Physicians we have created M Health Fairview. M Health Fairview is the newly expanded collaboration among the University of Minnesota, University of Minnesota Physicians, and Fairview Health Services. The healthcare system combines the best of academic and community medicine — expanding access to world-class, breakthrough care through our 10 hospitals and 60 clinics.
Fairview Health Services (fairview.org) is an award-winning, nonprofit health system providing exceptional care across the full spectrum of health care services. Fairview is one of the most comprehensive and geographically accessible systems in the state, with 10 hospitals—including an academic medical center and long-term care hospital—serving the greater Twin Cities metro area.
Its broad continuum also includes 60 primary care clinics, specialty clinics, senior living communities, retail and specialty pharmacies, pharmacy benefit management services, rehabilitation centers, counseling and home health care services, medical transportation, an integrated provider network and health insurer PreferredOne. In partnership ...with the University of Minnesota, Fairview’s 32,000 employees and 2,400 affiliated providers embrace innovation to drive a healthier future through healing, discovery and education.