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The Permanente Medical Group, Inc. (Kaiser Permanente Northern California)
Northern & Central California, California
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Memorial Sloan Kettering Cancer Center
New York, New York
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CareMount Medical
Poughkeepsie, Town of, New York
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Atlantic Health (SP)
Summit/NJ/USA
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Southern California Permanente Medical Group
San Diego, California
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WakeMed Health & Hospitals
Raleigh, North Carolina
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WakeMed Health & Hospitals
Raleigh, North Carolina
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Premise Health
Dalton, Georgia
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Veterans Affairs, Veterans Health Administration
Prescott, Arizona
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Conifer Health Solutions
Breckenridge, Minnesota
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Northwell Health
Manhasset, New York
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Memorial Sloan Kettering Cancer Center
Basking Ridge, New Jersey
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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and
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