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South Texas Health System

EDINBURG, Texas

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South Texas Health System

MCALLEN, Texas

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LifeStance Health

Annapolis, MD

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AdventHealth

Ormond Beach, Florida

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Baylor Scott & White Health

Belton, Texas

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Highland Park, Texas

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Highland Park, Texas

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Killeen, Texas

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Irving, Texas

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Anderson Mill, Texas

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Baylor Scott & White Health

Irving, Texas

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Highland Park, Texas

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South Texas Health System

MCALLEN, Texas

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Swedish

Seattle, Washington

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Baylor Scott & White Health

Belton, Texas

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Belton, Texas

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Jollyville, Texas

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Vanderbilt Health

Nashville, Tennessee

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Duke University Health System

Durham, North Carolina

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Geisinger

Lock Haven, Pennsylvania

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South Texas Health System

MCALLEN, Texas

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Contact Center Spec 1
JOB SUMMARYThe Contact Center Specialist 1, working under close supervision, responds to routine inbound phone calls, emails and electronic requests to assist as front line support for product and/or service requests. This may include, but not limited to, technical support, answering questions, registering new patients, scheduling healthcare appointments, providing financial clearance, handling complaints, troubleshooting problems and providing information on behalf of the institution. ESSENTIAL FUNCTIONS OF THE ROLEResponds to, and resolves routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction and


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