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Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About the Role:

Job Summary

The Director of Volunteer Services provides leadership, direction and coordination of activities for volunteers throughout the Health System. The director leads the Volunteer Services department and the activities of The Medical Center Auxiliary and The Medical Center Auxiliary Board in pursuit of the Health System's community mission. This key leadership position requires a dynamic individual who can effectively engage, recruit, train, and retain volunteers to support the goals and operations of the healthcare facilities. The Director of Volunteer Services plays a critical role in enhancing patient experience, supporting staff, and ensuring that volunteers are utilized efficiently across the organization.

Minimum Job Qualifications

• Licensure or other certifications:

• Educational Requirements: Bachelors Degree

• Minimum Experience: Minimum of five (5) years of professional managerial leadership experience in community health improvement, volunteer program management or related field involving volunteerism/non-profit management/human relations and fundraising

• Other:

Preferred Job Qualifications

• Preferred Licensure or other certifications:

• Preferred Educational Requirements: Bachelors Degree Business Administration, Human Resources, or Healthcare Administration

• Preferred Experience: Experience managing a volunteer board

• Other:

Job Specific and Unique Knowledge, Skills and Abilities

• Excellent human resource management skills

• Excellent organizational, leadership and time management skills, with flexibility, patience, adaptability to change, strategic thinking and innovation are essential

• Excellent customer service skills with a high sensitivity to community relations

• Strong verbal and written communication, with excellent public speaking and listening skills

• Basic technology skills in Word, Excel, Volgistics, Budget Advisor, Kronos, Point of Sale (TAM) and additional programs required by NGHS

Essential Tasks and Responsibilities

Responsible for the day-to-day operations of the Volunteer Services Department and The Medical Center Auxiliary to promote a positive image of the Auxiliary and the Health System to the community to obtain volunteers to supplement services in various departments throughout the health system with a focus on continued recruitment of Health System volunteers, effective Auxiliary Board leadership and Auxiliary membership growth.

1A Provides financial oversight for the Volunteer Services department and The Medical Center Auxiliary. Prepares the operating budget for the department and manages operational expenses within the budget. Coordinates and manages the finances and operating budget of the Auxiliary in conjunction with the Business Manager, Auxiliary Finance Chair and Auxiliary accounting firm, reporting Auxiliary finances to the Auxiliary Executive Board.

1B Maintains up-to-date department policies and procedures including a service description for each service performed by volunteers.

1C Coordinates and publishes community print materials to support Volunteer Services and The Medical Center Auxiliary in conjunction with the Health System's Public Relations department.

1D Maintains volunteer records and Auxiliary bylaws as required by NGHS, the Medical Center Auxiliary and all regulatory agencies, such as IRS, DNV, etc.

Develops and maintains a comprehensive volunteer recruitment program.

2A Volunteer Recruitment: Develops and implements processes that enable volunteer services to effectively and efficiently recruit and retain volunteers (teens, college students, adults) through marketing efforts and by developing positive relationships with individuals, community organizations and groups to create volunteer opportunities that are easy to access, meaningful to the volunteer and productive for both the volunteer and organization.

2B Training and Development: Manages evaluation, screening, orientation, training, retention, annual education, recognition and tracking of volunteers, ensuring they are well-prepared to meet the needs of patients, staff, and the facility.

2C Volunteer Retention: Develops programs and initiatives to retain volunteers, recognizing their contributions and providing opportunities for growth and development.

2C Volunteer Management: Manages effective and appropriate volunteers and conduct individual meetings regarding disciplinary actions on an as-needed basis and follow through with appropriate action.

2D Compliance and Safety: Ensure that all volunteer activities comply with healthcare regulations and standards, prioritizing the safety and well-being of volunteers, staff, and patients.

2E Evaluation and Reporting: Monitors and evaluates the effectiveness of volunteer programs, providing regular reports and updates to senior leadership.

Coordinates recognition, special events and activities for volunteers.

3A Plans and coordinates annual adult and teen volunteer appreciation activities, functions, Auxiliary membership meeting, recognizing volunteers appropriately with service awards based on hours and years contributed to the organization.

Authorizes and directs all volunteer Auxiliary community fundraising projects.

4A Works closely with The NGHS Foundation to coordinate Auxiliary fundraising projects to increase community awareness and involvement, and provide additional revenue in support of Health System initiatives.

4B Coordinates the operation of hospital gift shop services in conjunction with NGHS, the Business Manager and a team of volunteer buyers and salespersons, with the goal of providing needed and appreciated products and services to visitors and employees.

4C Coordinates annual Marketplace friend and fundraising projects in conjunction with Health System Auxiliary Event Chairs and committee leadership, community sponsors and Health System Public Relations department to increase community awareness and raise funds in support of the Auxiliary and health system.

Responsible for the quality of the Volunteer Services staff's performance and all volunteers to ensure maximum utilization of personnel, volunteers and Auxiliary services.

5A Leadership and Management: Provides leadership and direction to the volunteer services department, ensuring alignment with the healthcare organization's mission and values. Provides ongoing supervision and direction for the department. Conducts regular staff meetings and one-on-one meetings with Volunteer Services Staff to ensure effective communication, promote employee engagement and effective performance.

5B Responsible for making departmental human resource decisions on an ongoing basis, including on-going educational opportunities, counseling, referral assistance and discipline according to Health System policies.

5C Establishes staffing schedules and assignments as needed to maintain on-going adequate departmental coverage.

5D Ensures compliance to all NGHS policies and procedures.

Establishes and meets individual and departmental goals and objectives to support the NGHS board-level metrics, mission and vision.

Assist with assigned projects as directed in support of The Medical Center Auxiliary and Northeast Georgia Health System.

Physical Demands

• Weight Lifted: Up to 20lbs, Occasionally 0-30%

• Weight Carried: Up to 20lbs, Occasionally 0-30%

• Vision: Moderate, Frequently 31-65%

• Kneeling/Stooping/Bending: Occasionally 0-30%

• Standing/Walking: Occasionally 0-30%

• Pushing/Pulling: Occasionally 0-30%

• Intensity of Work: Occasionally 0-30%

• Job Requires: Reading, Writing, Reasoning, Talking, Keyboarding, Driving

Working at NGHS means being part of something special: a team invested in you as a person, an employee, and in helping you reach your goals.

NGHS: Opportunities start here.

Northeast Georgia Health System is an Equal Opportunity Employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, protected veteran status, genetic information, or any other legally protected classification or status.